One plan: $49 per Slack workspace per month after 14
days free, with $40 of AI usage included. You pick the most
you'll ever spend in a month, and teammates pause when they reach it.
Hendricks HVAC is made up: an owner, 2 people in the office, 8 techs, and 1 in sales, with a $60 cap.
These figures illustrate how billing works. They are not a quote, and your console shows your real usage for
each teammate.
April, a typical month
Teammate
What it did
AI usage
Dispatcher
22 morning boards, 140 schedule questions answered in threads
$9.20
Front Desk
96 quote requests read, 96 replies drafted
$11.50
Follow-ups
210 finished jobs checked, 188 review requests drafted
In July the shop reached its cap on the 27th. Teammates paused and posted a note in Slack, and the owner chose
to wait for August rather than raise the cap. The most July could ever cost was $69.00.
Something not here? Write to [email protected] and a person will
answer.
What counts as AI usage?
Each time a teammate reads a thread, drafts a reply, or runs a routine, it uses a little. The console shows what each teammate spent this month, down to the cent. Usage past the included $40 is billed with your plan, and never past your cap.
What happens when we reach our cap?
Teammates pause and post a note in Slack saying they hit the cap. Nothing is billed past it. You can raise the cap in the console, or wait for the next month to start.
Do we need a card to start the trial?
No. Add CrewOS to Slack and use it for 14 days. If you want to keep your crew after that, add a card and the Crew plan starts.
Can a teammate email or text a customer without asking?
No. Anything that leaves Slack, like an email, a text, or a change in another tool, is held until a person says ok. Only the person who asked can approve their own request.
What happens to our data if we cancel?
Conversation history is kept for 90 days, then deleted. If you remove CrewOS from Slack, your workspace's data is deleted within 30 days.
Is the price per person?
No. Crew is priced per Slack workspace. Everyone in the workspace works with the same teammates, whether that's 3 people or 50.
Do we pay more for each teammate or routine?
No. Teammates and routines are unlimited. They all draw from the same monthly usage, and the cap covers all of them together.
Can we change the cap during the month?
Yes. Raise or lower it in the console at any time, and the new cap applies right away.
Where do we see what we've spent?
The console shows this month's usage for each teammate, down to the cent, next to your cap.
How is Enterprise billed?
Enterprise is billed by invoice. Book a walkthrough and we'll set up the plan, the retention, and the sign-in your company needs.